The Customer Care and Specialist Consultation Team at Lym is always ready to assist with product inquiries, order tracking, payment instructions, and nationwide Affiliate Partner or Wholesale Dealer applications.
1. Official Contact Information
| Operating Entity | Lym Co., Ltd. |
|---|---|
| Customer Care Email | [email protected] (Order support, returns, VAT invoice requests) |
| Business Partnership Email | [email protected] (Affiliate Partner & Wholesale Dealer support) |
| Working Hours | 08:00 – 21:00 daily (Monday to Sunday, excluding statutory public holidays) |
| Response Time Commitment (SLA) | Within 30 minutes for Hotline/Zalo inquiries during working hours; up to 24 business hours for online contact forms and Email. |
2. Submit an Online Support Request
Please complete the form below. For the fastest assistance with delivery or return requests, please include your Order ID (e.g., #1058). Your personal data is strictly protected under the 2025 Law on Personal Data Protection (Law No. 91/2025/QH15) and is processed only with your explicit consent.
3. 24/7 Self-Service Lookup Tools
For instant answers without waiting for an agent, you can use our 24/7 self-service tools on the website:
- Check order delivery status: Visit the Track Order page and enter your Order ID along with your billing Email or Phone number.
- Answers to common questions: Read over 20 detailed answers covering ordering, payment, returns, Affiliate partnerships, and wholesale at our Frequently Asked Questions (FAQ).
- Step-by-step guides: See our Shopping Guide and Payment Guide (COD & VietQR).
- Legal policies & buyer rights: Xem 7-Day Return Policy, Shipping Policy and Personal Data Protection Policy.