1. General Provisions

By placing an order on lym.vn, the buyer confirms full civil legal capacity and agrees to the transaction terms published herein.

2. Complaint Handling and Dispute Resolution Mechanism

  1. Step 1: The customer submits a claim via email to [email protected] along with the Order ID and supporting photos/unboxing video.
  2. Step 2: Customer Care acknowledges receipt within 24 hours and coordinates with the Warehouse/Logistics team to verify within 03 business days.
  3. Step 3: We propose a replacement, reshipment, or full refund; any dispute that cannot be resolved amicably will be referred to the competent authority under Vietnamese law.